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Support & Resolution

At TCG CREST, we believe that a thriving academic community is built on proactive engagement, fostering an environment where every individual feels safe, valued, supported, and empowered to flourish. 

By encouraging responsible conduct, and strengthening institutional safeguards, we strive to prevent adverse situations before they arise. Through awareness programmes, sensitization workshops, capacity-building initiatives, and clear institutional policies, we promote a culture of dignity, mutual respect, accountability, and well-being. These proactive measures are complemented by robust support and resolution mechanisms to ensure a secure and enabling environment for every member of the University community.

TCG CREST is committed to ensuring that every student and other stakeholders has access to a fair, transparent, and confidential support mechanism.

Students' Grievance Redressal Committee (SGRC)

In compliance with the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023, and with a view to ensuring a fair, transparent, and time-bound mechanism for the redressal of students’ grievances, the Competent Authority has constituted the Students’ Grievance Redressal Committee (SGRC).

All grievances and complaints shall be submitted to the Students’ Grievance Redressal Committee (SGRC) either in writing or through the official e-mail address [email protected].

To ensure a fair, transparent and effective system for addressing grievances of faculty and staff members, Faculty Grievance Redressal Committee (FGRC) has been constituted. It functions in accordance with the institutional policies and applicable regulatory frameworks, fostering a respectful, inclusive and harmonious academic environment.

All grievances and complaints shall be submitted to the FGRC either in writing or through the official e-mail address [email protected]

The Internal Complaints Committee (ICC) is constituted in accordance with the University Grants Commission (Prevention, Prohibition and Redressal of Sexual Harassment of Women Employees and Students in Higher Educational Institutions) Regulations, 2015, and other applicable statutory provisions. The Committee is committed to fostering a safe, respectful, equitable, and inclusive campus environment. It ensures the fair, impartial, and confidential redressal of complaints relating to sexual harassment. In addition, the ICC undertakes awareness, sensitization, and preventive initiatives to promote gender equity and cultivate a culture of mutual respect across the TCG CREST community.

https://www.tcgcrest.org/wp-content/uploads/2025/01/POSH-policy-TCG-CREST.pdf

In accordance with the UGC Regulations on Curbing the Menace of Ragging in Higher Educational Institutions, 2009, TCG CREST has constituted an Anti-Ragging Committee and an Anti-Ragging Squad to ensure a safe, inclusive, and respectful learning environment. TCG CREST maintains a zero-tolerance policy towards ragging, bullying, discrimination, harassment, intimidation, and all forms of abusive behaviour. Any violation will invite appropriate disciplinary action in accordance with the applicable regulations.

Need Help? Report Ragging Immediately

[email protected]

[email protected]

24×7 Toll-Free Helpline: 1800-180-5522

Prof (Retd.) Ananda Lal

Retd. Professor, Department of English, Jadavpur University

All grievances are handled with the highest standards of confidentiality, fairness, and respect for the rights and dignity of every stakeholder.

TCG CREST has constituted the Socio-Economically Disadvantaged Groups (SEDGs) Cell in accordance with the University Grants Commission (UGC) Guidelines, 2024, to promote equitable access to quality higher education and foster an inclusive campus environment. The Cell is committed to safeguarding the rights, dignity, safety, and well-being of students belonging to SEDGs by facilitating access to institutional support, welfare measures, and opportunities for academic and personal development. It also promotes awareness, inclusion, non-discrimination, and effective implementation of government policies and institutional initiatives, while serving as a platform for guidance, support, and grievance redressal.
TCG CREST has constituted the Equal Opportunity Cell (EOC) to promote an inclusive, equitable, and enabling academic environment for all members of the University community. The Cell is committed to ensuring equal access to educational opportunities, institutional support services, and student welfare initiatives while fostering diversity, inclusion, and mutual respect. It facilitates awareness, guidance, and support for addressing issues related to equity and inclusion, and works towards creating a campus free from discrimination. Through collaborative and proactive initiatives, the Cell strives to uphold the principles of fairness, accessibility, and equal opportunity across the University. The EOC is dedicated protect the constitutionally guaranteed rights, dignity, safety, and security of all individuals belonging to the SEDGs

TCG CREST has created an accessible, inclusive, and barrier-free campus environment for persons with disabilities by providing appropriate infrastructure, assistive facilities, and support services to ensure equitable access to academic and campus life.

Ombudsperson

Prof (Retd.) Ananda Lal
Ombudsperson, TCG. Crest Retd. Professor of English, Jadavpur University